All Systems Operational

About This Site

Welcome to aXcelerate's home for system status information and notifications. Event information for any system maintenance window, downtime, or degraded system performance will be found here with up-to-date information about what and when things are happening

aXcelerate Production ? Operational
90 days ago
99.96 % uptime
Today
aXcelerate Staging ? Operational
90 days ago
99.97 % uptime
Today
Reporting System ? Operational
90 days ago
99.99 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Online Assessments Operational
90 days ago
99.94 % uptime
Today
Learner Portal ? Operational
90 days ago
99.97 % uptime
Today
Support services Operational
External Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021
Completed - The Migration has been completed successfully
Sep 25, 01:15 AEST
Verifying - New servers are up and running with the new database. We'll redirect the subdomains shortly
Sep 25, 01:04 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:21 AEST
Scheduled - Migration for our 2nd shard to the new production environment is nearly complete.
We expect services to be operational within the next hour
Sep 25, 00:19 AEST
Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - This incident has been resolved.
Sep 23, 10:31 AEST
Investigating - We have been made aware of an issue with issuing certificates this morning. Our development team are presently investigating the matter with the aim to resolve it in a timely manner.

Further updates on our progress will be posted here.
Sep 23, 09:57 AEST
Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 17:14 AEST
Investigating - We are currently investigating an issue that is preventing access to the production environment of aXcelerate
Sep 22, 17:06 AEST
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - The USI Service is back online and users should now be able to create and verify USIs through the system. Thank you for your patience while the USI Office resolved the outage.
Sep 16, 14:03 AEST
Update - The USI Office is continuing to investigate the outage causing the 500, 503, and 200 error codes that are returned when attempting to create or verify USIs. We will provide further information as it becomes available.
Sep 16, 12:01 AEST
Identified - We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.
Sep 16, 09:38 AEST
Investigating - We are aware of an issue with the USI Service returning a 503 - Service Unavailable error. We are reaching out to the USI Department to investigate this error further. The USI Office had a scheduled release last night and we are seeking information regarding if this is connected to the release. We will provide updates as more information becomes available.
Sep 16, 09:36 AEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.